Effective Date: 2020-5-21
Company: Pollux Enterprise
Location: Hong Kong
This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal information obtained by Pollux Enterprise (“we”, “us”, “our”) from individuals (“you”, “your”) who visit our website, use our services, or interact with us as customers, suppliers, or business partners. It complies with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) and other applicable data protection laws. By accessing our website or providing your personal information, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Identity Information: Name, company name, job title, contact person name.
- Contact Information: Email address, phone number, mailing address, delivery address.
- Business Information: Order details, product preferences, transaction history, payment information (if applicable).
- Website Usage Information: IP address, browser type, device information, pages visited, access time, referral URLs (collected via cookies and analytics tools).
- Other Information: Any other data you voluntarily provide to us (e.g., inquiries, feedback, survey responses).
We do not collect sensitive personal data (e.g., race, religion, health information) unless you explicitly provide it.
2. How We Use Your Information
We use your personal information only for the purposes for which it is collected, including:
- To process and fulfill your orders, including production, shipping, and after-sales support.
- To communicate with you regarding inquiries, orders, updates, and customer service.
- To provide personalized product recommendations, marketing materials, and newsletters (with your consent).
- To improve our website, products, and services through analytics and user feedback.
- To verify your identity, prevent fraud, and ensure transaction security.
- To comply with legal obligations, respond to legal requests, or protect our legal rights.
- For internal business operations (e.g., accounting, auditing, supply chain management).
We will not use your personal information for unrelated purposes without your express written consent.
3. Disclosure of Your Information
We do not sell, rent, or lease your personal information to third parties for commercial purposes. We may disclose your information only in the following limited circumstances:
- Service Providers: To trusted third-party vendors who assist us in operating our business (e.g., logistics partners, payment processors, IT service providers, marketing agencies). These providers are bound by confidentiality agreements and may only use your information as instructed by us.
- Legal Requirements: To comply with laws, regulations, court orders, or government requests; to protect our rights, property, or safety; or to respond to legal claims.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred as part of the transaction.
- Your Consent: When you explicitly authorize us to share your information.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, theft, alteration, or destruction, including:
- Encryption of data during transmission (SSL/TLS technology).
- Restricted access controls (only authorized employees may access personal data).
- Regular security audits, system updates, and data backups.
- Secure storage systems for physical and electronic records.
While we take reasonable precautions, no electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your information.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law:
- Order and transaction data: Retained for the duration of the business relationship plus a reasonable period for legal compliance and dispute resolution.
- Marketing data: Retained until you unsubscribe or withdraw consent.
- Website usage data: Retained for a limited period for analytics purposes.
After the retention period, we securely delete, anonymize, or archive your information.
6. International Data Transfers
As a Hong Kong-based company with global operations, your personal information may be transferred to and processed in countries outside Hong Kong (e.g., China, Europe, North America). We ensure that all international transfers comply with the PDPO and applicable laws by:
- Using standard contractual clauses or other approved transfer mechanisms.
- Requiring overseas recipients to maintain adequate data protection standards.
7. Your Rights
Under the PDPO, you have the following rights regarding your personal information:
- Access Right: Request a copy of the personal information we hold about you.
- Correction Right: Request correction of inaccurate or incomplete information.
- Deletion Right: Request deletion of your information (where legally permitted).
- Withdrawal of Consent: Withdraw consent for marketing or other processing activities at any time.
- Restriction of Processing: Request restriction of data processing under certain circumstances.
- Data Portability: Request transfer of your information to another data controller (where applicable).
To exercise these rights, contact us at [email protected]. We will respond to valid requests within the time limits required by law.
8. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze usage, and personalize content. Cookies are small text files stored on your device. You may disable cookies via your browser settings, but this may affect website functionality.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised “Effective Date”. Your continued use of our services after the update constitutes acceptance of the changes.
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:
- Email: [email protected]
- Address: Pollux Enterprise, Unit 8-9, 6/F Yale Industrial Centre, 61-63 Au Pui Wan Street, Shatin, Hong Kong
- Phone: 852-26370281
